Less inspiration.
More real-time data
with AI insight.
Nine owners, matched by size and stage. The same nine numbers, defined the same way. A quarterly table, and the group’s data live in Claude or ChatGPT in between.
From application to exit.
Trust is built into every step, including the last one.
- 1
Apply
Disclose your locations, planned locations and service lines.
- 2
Match
We place you in a group with no competing markets. Founders check every conflict.
- 3
Sign
Mutual NDA and membership agreement, before anything is shared.
- 4
Connect
Shared IQ goes into your team’s Claude or ChatGPT. Your team is covered by your NDA.
- 5
Share
Core 9 live, discussions confidential. Nothing raw leaves the group.
- 6
Leave
Access ends on day one. Data purged within [30] days, certificate sent.
Two rooms, matched by stage.
Groups form inside a stage, so every comparison is like for like. Every member’s primary location does $1M+ a year.
One location, opening the second
The graduation cohort
- A strong single site, often still on the floor yourself
- Next move is location two, or a management layer
- Biggest fear: losing what works by stretching too thin
Two to ten locations
The scaling cohort
- Running multiple sites and managing managers
- Needs consistency, hiring at scale and sharp numbers
- Biggest fear: one location quietly losing money while the total looks fine
Not yet is a complete sentence. Pre-revenue or newly open? Come back when the comparisons will help. Running a PE-backed platform? You have internal benchmarks already. Talk to us about sponsorship.
The Core 9.
Nine numbers every member reports, defined the same way for everyone. Together they explain almost any result.
Revenue per provider hour
Service revenue ÷ scheduled provider hours
The heartbeat: pricing, menu, speed and schedule fill in one number.
Provider utilization
Booked hours ÷ available hours
Tells you whether you need more providers or more patients.
Average ticket
Service revenue ÷ completed visits
Packaging, treatment plans and upgrades, measured.
Consult conversion
Consults that book treatment ÷ consults held
Where demand turns into revenue, or doesn’t.
Rebooking rate
Patients who book the next visit before leaving
The leading indicator for next quarter.
12-month retention
Patients from a year ago who returned
Whether patients stay, or you keep paying to replace them.
Membership and churn
Active members, recurring revenue, cancellations
The steadiest income in the business.
Patient acquisition cost
Marketing spend ÷ new patients
What growth actually costs you.
EBITDA margin
EBITDA ÷ revenue
What’s left after everything. The number that pays you.
Beyond the Core 9, groups can compare a wider library as their data allows: revenue mix, gross margin by service line, no-show rate, lead-to-booking conversion, staff turnover and more. Each group picks its focus metrics for the quarter.
Never shared: current or future prices, planned price changes, individual wages, or anything that identifies a patient. Benchmarks are historical, which keeps the room safe under antitrust law and HIPAA.
of med spas are single-location. Most have nobody to compare numbers with.
Out of 11,000+ U.S. med spas, 16.5% run two to ten locations. The industry report shows you the landscape. Your group shows you where you stand in it.
Source: American Med Spa Association, State of the Industry Report.
Wanted: owners who’d rather know than guess.
- Pioneers
- First in your market to try the thing, and happy to report back.
- Good communicators
- You say what’s working out loud, and what isn’t.
- Community builders
- You give before you take, and show up prepared.
- Allergic to BS
- You’d rather hear the truth than feel good.
Not wanted
- LurkersEveryone shares numbers. That’s the price of the chair.
- PitchersSelling to the room gets you walked out of it.
- GurusDuh, obviously.
Two ways in. Same seat.
Founding rates for Group 1. Your competitors will never be at your table. What’s said here is under NDA. And if you leave, your data leaves with you.
Monthly
$575/mo
12-month commitment, billed monthly. For owners who like their cash flow smooth.
Save my seatPay the year upfront
$6,900/yr
One payment. Same total as monthly, so nobody gets a better seat. You do get something extra:
A private hour with Chris and Hillary.Bring your numbers and your hardest question. Two founders who run the business you run.
Questions owners ask.
Didn’t see yours? Ask a founder.
Will a competitor see my numbers?
No. No two members of a group serve the same patient market, everyone signs a mutual NDA before anything is shared, and other members see you anonymously unless the group agrees otherwise in writing.
What do I have to share?
The Core 9, every quarter, defined the same way as everyone else. Never prices, planned price changes, individual wages or anything that identifies a patient.
My EMR won’t cooperate.
If your EMR has an open API for integration partners, NEON connects to it. If it doesn’t, you upload our template and your numbers update when you submit it.
I can’t leave the floor.
The table meets quarterly: an evening, a full day and a morning. Everything else lives in your team’s Claude or ChatGPT, so you can check the group’s numbers between patients.
Will these people be like me?
Groups are matched by size and stage, and every member’s primary location does $1M+ a year. The founders build each group by hand.
Do I need Claude or ChatGPT?
Yes, one or the other. Shared IQ connects to your team’s Claude or ChatGPT account, whichever you already use. Use a business or team plan that doesn’t train on your content. Your team members with access are covered by your NDA.
What happens when Group 1 fills?
The founding rate is gone. Group 2 forms next, at standard rates we’ll publish here before it opens, and there’s a waitlist.
Can Canadian owners join?
Later. Licensing and regulation differ by province, so we’re building a dedicated Canadian group rather than blending you into a U.S. table.
Peer pressure,
finally useful.
Talk to a founder first. No pitch, no pressure.